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Questions about a table, a cue, an order, or delivery? Our team plays too — reach out and we'll get you a real answer, fast.
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Frequently asked questions
My order hasn't arrived yet. Where is it?
Once your order ships, you'll receive tracking details by email so you can follow its progress. If your estimated delivery date has passed, contact us with your order number and we'll chase it down right away.
How much is shipping, and is it free?
We offer free shipping on all orders over $2500. Orders are carefully packaged and insured. Larger items like pool tables may have specific delivery arrangements — we'll confirm details at checkout or on request.
Do you deliver pool tables and install them?
Pool tables are heavy and slate models need professional leveling. Get in touch about your location and we'll walk you through delivery and installation options for your table.
Can you help me choose the right table or cue?
Absolutely — that's what we're here for. Tell us your room size, your playing level, and your budget, and we'll recommend the right fit. Use the form above or give us a call.
What's your return policy?
Contact us via info@cueworldproshop.com
How can I track my order?
You'll get a tracking link by email once your order ships. You can also log into your account to view order status at any time.
FAST, FRIENDLY SUPPORT
We aim to reply to every enquiry within one business day — often much sooner.
