Shipping & Returns

Shipping Information

At [Your Store Name], we are committed to delivering your billiards equipment quickly, securely, and in excellent condition. Whether you're purchasing a professional pool cue, cue case, billiard accessory, or table equipment, every order is carefully packed to help ensure it arrives safely.

Order Processing

• Orders are typically processed within 1–2 business days after payment is confirmed.

• Orders placed on weekends or public holidays will be processed on the next business day.

• Once your order has been shipped, you will receive a shipping confirmation email with tracking information (when available).

Shipping Times

Estimated delivery times may vary depending on your location:

• United States: 2–7 business days

• Canada: 5–10 business days

• International: 7–21 business days

Please note that delivery times are estimates and may be affected by weather conditions, customs processing, carrier delays, or other circumstances beyond our control.

Shipping Costs

Shipping costs are calculated during checkout based on your delivery address, package size, and shipping method selected.

From time to time, we may offer promotional free shipping on qualifying orders.

International Shipping

We proudly ship to many countries worldwide.

International customers are responsible for any applicable customs duties, import taxes, VAT, brokerage fees, or other charges imposed by their country's customs authorities.

These fees are not included in the purchase price or shipping charges.

Damaged or Lost Shipments

If your package arrives damaged or appears to have been lost during transit, please contact our customer support team as soon as possible. Include your order number and photographs of any damaged items or packaging so we can investigate and assist with a replacement or resolution.

Returns & Refunds

Your satisfaction is important to us. If you are not completely satisfied with your purchase, we are here to help.

Return Eligibility

You may request a return within 30 days of receiving your order, provided that the item:

• Is unused and in its original condition.

• Includes all original packaging, accessories, manuals, and protective materials.

• Shows no signs of installation, modification, or misuse.

Products that have been used, altered, damaged after delivery, or returned without original packaging may not qualify for a refund.

Non-Returnable Items

The following items cannot be returned unless they arrive damaged or defective:

• Custom or personalized products

• Clearance or final sale items

• Gift cards

• Special-order products

Return Process

To begin a return:

1. Contact our customer support team with your order number.

2. Provide the reason for your return.

3. If approved, you will receive return instructions.

4. Carefully package the item and ship it to the address provided.

Customers are responsible for return shipping costs unless the return is due to our error or a defective product.

Refunds

After your returned item is received and inspected, we will notify you regarding the status of your refund.

Approved refunds will be processed to your original payment method within 5–10 business days, depending on your financial institution.

Original shipping charges are generally non-refundable unless the return results from our error.

Exchanges

If you receive a defective or damaged product, we will gladly replace it with the same item, subject to product availability.

If you would like a different product, we recommend returning the original item (if eligible) and placing a new order.

Order Cancellations

Orders may be canceled before they have been processed for shipment.

Once an order has been shipped, it cannot be canceled and must follow our standard return procedure if eligible.

Need Assistance?

If you have questions regarding shipping, returns, exchanges, or your order status, our customer support team is happy to assist you.

We are committed to providing reliable service and ensuring every customer enjoys a smooth shopping experience from purchase to delivery.